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Black Bow
 
Wedding Necklaces & Pendants Chains Rings & Toe Rings Earrings Anklets & Bracelets Collections Watches Youths Men's

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Customer Service Information Shipping Rates

Most of our items will ship from our warehouse within 1-2 business days and will arrive to you via UPS or Fed Ex or USPS no later than 7-10 business days. Orders must be placed before 1pm est in order to ship same day (Monday through Friday). Orders placed after that time will be shipped the following business day. For rings, please allow up to 3 additional business days for sizing.

The following shipping rates apply and are based per address:

Continental US

Ground shipping $7.95 (Please allow 5-7 business days)
 
Express shipping $16.95 (Please allow 3-4 business days)
 
Overnight Delivery $24.95 (Next business day)
 
Overnight for Saturday Delivery $39.95 (Orders placed on Friday to be delivered on Saturday)

Alaska and Hawaii

Normal shipping (orders $99 and over) $12.95 (Please allow 3-5 business days)
Normal shipping (orders under $99) $15.95 (Please allow 3-5 business days)
 
Express shipping (orders $99 and over) $24.95 (Please allow 1-2 business days)
Express shipping (orders under $99) $29.95 (Please allow 1-2 business days)

U.S. Protectorates

Normal shipping (orders under $99) $12.95 (Please allow 6-8 business days)
Express shipping (orders under $99) $19.95 (Please allow 3-4 business days)

Canada

(Custom fees and import duties are not included) $29.95 (Please allow 10-14 days for delivery)

International

We currently do not sell internationally from this site. We do however have most of our items on our ebay site at http://stores.ebay.com/theblackbow. Input our item sku into the Store Search box and our item should appear. Once you indicate your shipping location, you will find all the details on fees, duties and shipping costs for each item.


 

Shipping to Another Address

In most cases, we require that your order be signed for. If you will not be home to sign for your package, we can ship your items to your place of work, or another convenient location of your choice. As a security precaution and in order to protect you against fraud, we require that larger orders be shipped to your billing address. If you would like your order shipped to a different location, other than your billing address, we need to confirm that your credit card company has this alternative shipping address on file. To help expedite your order, simple call your credit card company and provide them with your alternative shipping address. Once your alternative shipping address has been confirmed, we will process your order.

If you cannot be available, we can ship to your local Fed Ex location so that you can sign for it and pick it up when it is most convenient for you. For a list of Fed Ex locations near you, click here

 

100% Price Match Guarantee

If you find an identical item for less, within 30 days of the time you purchased from us, we will gladly refund you the difference. This policy does not apply to closeout, like-new, used or auction items. We reserve the right to look at the comparable item and confirm that it is indeed the same item. In many cases, items can be made to look similar, but not be identical. Characteristics like metal weight, gemstone type, gemstone cut, gemstone color and gemstone weight will greatly influence the price of an item. Shipping not included.

 

How to use a Black Bow Gift Certificate

At checkout, enter 'Gift Certificate' for payment method. At the bottom of that same section, enter your gift certificate code (the number issued to you on your certificate). If your purchase exceeds the value of your gift certificate, you will be prompted for another form of payment to cover the remaining balance, this can include another credit card or another gift certificate. If your purchase does not exceed the value of your gift certificate, your remaining balance will remain on your account to use any time you wish. Black Bow gift certificates do not expire. Outstanding gift card balances cannot be refunded and any site sales or discounts cannot be applied to the purchase of a gift certificate since your gift recipient may take advantage of sales and promotions at the time of their purchase. Click here for our gift certificate options.

 

Black Bow Return Policy

Returns and exchanges on all items, except for watches, are gladly accepted if received within 30 days of date of shipment and accompanied by a sales receipt. Watches are subject to a strict 15 day return policy, after that time, damaged or defective watches must be directed to the manufacturer’s service center for repair or replacement. More specific details can be located on the warranty card included with each purchase. All returned items must be in new condition and cannot show visible signs of wear or have been altered in anyway. For higher priced items, we highly suggest insuring your package for the full purchase amount. For gift recipients, we will be happy to refund the purchaser upon your request, or you may choose a non-refundable merchandise credit.

Returns & exchanges can be sent to:

The Black Bow
Returns & Exchanges
3593 Medina Road, Suite 159
Medina, OH 44256

If you have any questions, please feel free to email us at service@theblackbow.com or call us at 1-866-620-2638. We are always happy to help!


Payment Options

We gladly accept Visa, Master Card, American Express and Discover cards for payment. In addition, Paypal and Google Checkout are also available. If you decide to send in a check or money order, please allow an additional 15 business days for check processing.

Send your check and the item you would like to order to:

The Black Bow
Order Processing
3593 Medina Road, Suite 159
Medina, OH 44256

 

Privacy Policy

If you like, please review this policy occasionally, as it will be updated as necessary.
YOUR EMAIL ADDRESS: When you share your email address with us, we retain that email address & will not share it with anyone else. We will only use your email address to communicate with you regarding Black Bow transactions or customer relations. We will use your email address to share our special offers or to announce new products or services that we know you’ll love. Of course, you may opt-out of receiving such information at any time. If you wish to opt-out of these emails now, please email us at service@theblackbow.com.
YOUR MAILING ADDRESS: Once you place an order, we will add your address to our mailing list. You may receive mailings from us (although rare) or you may also receive mailings from other carefully screened companies to whom we make the mailing list available to. If you wish to not receive these mailings, click here now and we won’t share your address with anyone else.
TELEPHONE NUMBERS: We don’t like unwanted calls either. So, we will never share your phone number. We will only use it to contact you regarding your order or for a customer service issue.

 

Contact Us

We’d love to hear from you! Email us anytime at service@theblackbow.com, and we will return your email as soon as possible (usually same day), but no later than the next business day. If you’d like to talk, give us call at 1-866-620-2638. Please note, we are not one of those massive online merchants, we are a small family-run jeweler. We take pride and really care about making you happy…no, it is not just something we say, but something we do. To insure that you feel that you are getting “more than your money’s worth”, we keep our costs low by keeping our overhead low. To do that, we don’t staff a customer service department to take calls (because we get so few, as 99% of our questions are emailed to us). When you do find the need to call, you’ll be speaking directly to a key principal at The Black Bow, one of the family. If we aren’t here to take your call, leave a message and we will return your call promptly. We look forward to hearing from you!

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