Give a Black Bow Gift Certificate

At checkout, enter 'Gift Certificate' for payment method. At the bottom of that same section, enter your gift certificate code (the number issued to you on your certificate). If your purchase exceeds the value of your gift certificate, you will be prompted for another form of payment to cover the remaining balance, this can include another credit card or another gift certificate. If your purchase does not exceed the value of your gift certificate, your remaining balance will remain on your account to use any time you wish. Black Bow gift certificates do not expire. Outstanding gift card balances cannot be refunded and any site sales or discounts cannot be applied to the purchase of a gift certificate since your gift recipient may take advantage of sales and promotions at the time of their purchase.

Black Bow Return Policy

Returns and exchanges are gladly accepted if received within 30 days of date of shipment and accompanied by a sales receipt. All items must be in new condition and cannot show visible signs of wear or have been altered in anyway. For higher priced items, we highly suggest insuring your package for the full purchase amount. For gift recipients, we will be happy to refund the purchaser upon your request, or you may choose a non-refundable merchandise credit.

Returns & exchanges can be sent to:

The Black Bow
Returns & Exchanges
3593 Medina Road, Suite 157
Medina, OH 44256

If you have any questions, please feel free to contact us at service@theblackbow.com. We are always happy to help!

Payment Options

We gladly accept Visa, MasterCard, American Express and Discover cards for payment. In addition, Paypal is also available. If you decide to send in a check or money order, please allow an additional 12 business days for check processing.

Send your check and the item you would like to order to:

The Black Bow
Order Processing
3593 Medina Road, Suite 157
Medina, OH 44256

Privacy Policy

If you like, please review this policy occasionally, as it will be updated as necessary.
YOUR EMAIL ADDRESS: When you share your email address with us, we retain that email address & will not share it with anyone else. We will only use your email address to communicate with you regarding Black Bow transactions or customer relations. We will use your email address to share our special offers or to announce new products or services that we know you’ll love. Of course, you may opt-out of receiving such information at any time. If you wish to opt-out of these emails now, click here.
YOUR MAILING ADDRESS: Once you place an order, we will add your address to our mailing list. You may receive mailings from us (although rare) or you may also receive mailings from other carefully screened companies to whom we make the mailing list available to. If you wish to not receive these mailings, click here now and we won’t share your address with anyone else.
TELEPHONE NUMBERS: We don’t like unwanted calls either. So, we will never share your phone number. We will only use it to contact you regarding your order or for a customer service issue.

Contact Us

We’d love to hear from you! Email us anytime at service@theblackbow.com, and we will return your email as soon as possible (usually same day), but no later than 48 hours. If you’d like to talk, give us call at 330-294-5627. Please note, we are not one of those massive online merchants, we are a small family-run jeweler. We take pride and really care about making you happy…no, it is not just something we say, but something we do. To insure that you feel that you are getting “more than your money’s worth”, we keep our costs low by keeping our overhead low. To do that, we don’t staff a customer service department to take calls (because we get so few, as 99% of our questions are emailed to us). When you do find the need to call, you’ll be speaking directly to a key principal at The Black Bow, one of the family. If we aren’t here to take your call, leave a message and we will return your call promptly, all within 48 hrs. We look forward to hearing from you!